CUSTOMER EXPERIENCE PERSPECTIVE IN MAJAPAHIT HOUSE MANAGEMENT IN BEJIJONG VILLAGE, MOJOKERTO
نویسندگان
چکیده
This study aims to explore the perspective of customer experience in managing Majapahit House Bejijong Village by explaining phenomena that are being questions study. Then explain occur, this uses a qualitative method with phenomenological paradigm. The results indicate views managers and tourists towards activities refer three conditions: before, during service delivery process has been provided. research is useful for business managers, especially related field tourism see importance experience.
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ژورنال
عنوان ژورنال: Manajemen dan Bisnis
سال: 2021
ISSN: ['1412-3789', '2477-1783']
DOI: https://doi.org/10.24123/jmb.v20i2.524